PeriCoach

pericoach banner

Lokava recently had the privilege of working on an exciting health tech product…PeriCoach!

PeriCoach is the premier product of Analytica Limited (ASX: ALT) that helps women suffering from urinary incontinence – a problem that affects 1 in 3 women worldwide.

PeriCoach comprises of a physical hardware device, a web portal and a smartphone app. The Bluetooth enabled hardware device allows women to track their pelvic muscle exercises in real-time via the smartphone app. This data can also be used later by physicians via the web portal to monitor their patient’s progress.

So what needed to be done?

Analytica Medical approached Lokava Software looking to completely redesign their current smartphone app from the ground up. The goal was to give the app a more modern and sleek look while improving the overall user experience. Once the designs were completed, Lokava then implemented the designs by updating the app’s codebase.

The updated PeriCoach app has now been launched and we’re excited to see what users think of the revamped user interface.

The video below gives a great overview on how the device, app and web portal work together to provide a comprehensive solution.

 

 

Identifying Business Issues

Before you start thinking of a solution, you need to identify what the problem is.

Many business owners get caught up with the idea of implementing a miracle solution before truly understanding the issues currently being faced by their business.

Others tend to operate in a state of ignorance – hoping that things will improve without making the effort to take an introspective look at the current state of affairs and determine what is and isn’t working.

If you fall into either of these categories, don’t fret – there is a way out.

 

Not sure what is wrong with the business?

Being unsure of where problems lie can be a very scary place to be. Without knowing what is wrong, how can you fix it?

There are many issues that are commonly faced by businesses around the world. Some of these include:

  • Poor communication between staff.
  • Inefficient processes resulting in wasted time and money.
  • Lack of documented processes resulting in staff flying by the seat of their pants.
  • Lack of situational awareness resulting in a poor understanding of the ‘bigger picture.’
  • Not being objective when making decisions.
  • Using incorrect or outdated information to inform key business decisions.
  • Inadequate staff training or upskilling.
  • Not keeping an eye on your competition.
  • Not engaging with and getting feedback from existing customers.

So how do you go about identifying the issues being faced by your business?

Identifying Current Issues

Identifying current issues being faced by your business can be a challenging process.

Here are a few tips to get you started:

 

1. Talk to your staff.

Interviewing staff members and asking them what they are struggling with day to day can prove to be quite illuminating.

You need to make sure you ask the right kinds of questions, e.g.

  • What tasks are you spending most of your time?
  • Are you regularly performing repetitive manual tasks?
  • What do you do when you’re unsure of how to handle something?
  • Do you understand the bigger implications of what you are working on?
  • During your daily workflow are there any ‘process blockers’ that you regularly encounter?

These questions will give you an insight into how your employees think and what issues they are encountering on a day to day basis.

 

2. Revisit existing processes

Taking a deeper look at current processes can quickly reveal flaws.

Often, businesses will have implemented processes and procedures without due consideration given to why something should work the way it does. In some cases a process was never really discussed or formalised – it just so happened that someone senior decided to do something a particular way and that was passed down to junior staff and so on.

Bad processes can create a dangerous cycle that needs to be broken quickly.

Ask your staff:

  • Why is this task being done in this particular way?
  • What is the expected outcome?
  • Who are the stakeholders?
  • Are there any common blockers to completing this task quickly and effectively?
  • Can anything be removed from this process to achieve the same result?

Based on the answers you receive, you will have a much clearer understanding on how to alleviate any problems that are identified.

 

3. Talk to your customers

Taking some time to talk to your customers can do wonders for your business.

Many businesses overlook meaningful customer feedback – this feedback could relate to the sales/on-boarding process, ongoing support or general service delivery.

Getting a better understanding of how your customers are feeling in regards to the areas mentioned above can let you know whether there is a serious issue that has been overlooked.

While it can be tempting to quickly create a simple survey and send it out to all your clients, it’s only a good starting point. Getting your customers on the phone to discuss feedback in greater detail will often result in more meaningful learning and data being collected. Or better yet, go and meet them in person!

 

4. Look to the competition

Many businesses get so caught up with what they are doing that they often forget to look to one of the best learning resources available – their competitors.

The closest competitors in your space will often provide deep and profound insights on the marketplace. It’s very important to keep an eye on what your competition is doing. This includes things like:

  • Product Line
  • Pricing
  • Customer Service and Post Sales Support
  • Website and Marketing
  • Social Media

By observing the key players in your market using the metrics above, you can learn a wealth of knowledge about their approach use it to innovate and improve your own strategy and processes.

 

What’s Next?

Once you have a better idea of what might be going wrong with your business, you’ll be in a much better position to start looking for solutions.

A solution may come in the form of a small change to an existing process, using software to automate manual tasks that are wasting valuable employee time or taking on board customer feedback to change a key aspect of your service delivery.

Whatever the solution may be, it’s important to remember that you can’t fix something unless you know what is broken.

Another important facet of implementing a solution for your business is change management. This is a very important process and a big topic so we’ll leave it for a future article. Stay tuned!

 

Lokava builds platforms and software that help make running your business simpler and in a more cost effective manner. If you’re looking to improve your operational processes, get in touch to see how we can help you.

 

Trying To Fit A Square Peg Into A Round Hole? A Customized CRM Can Help.

square peg round hole

Choosing a CRM for your business can be a scary task. Given the number of vendors providing off-the-shelf CRM solutions and the countless features they offer, it can leave you wondering:

 

  • Why am I paying for all these features when I only need a handful?
  • Am I getting the features my business actually needs?

 

And despite your business being completely different to the other customers of a CRM solution provider, you will all still be sharing the same data model (multi-tenant architecture). You will now have to adapt all your processes and workflows to abide by the rules of the CRM system.

If this sounds a little backwards… that’s because it is.

Your CRM should fit your business needs and not the other way around!

Here are 4 important reasons as to why a customized CRM built specifically for your business might be the solution you need.

 

1. Custom Workflows

A workflow can be described as the steps taken to complete a task. Over time it is crucial that a business optimizes its workflows and processes to improve efficiency, cut costs and ultimately have a leg up on its competition.

It’s rare to find businesses that share the same workflows… even if they are operating in identical industries.

Many CRM vendors contain in-built workflows that are described as being “user-friendly” and “customizable”. But if everyone is using them, then a workflow that is user-friendly to me, may be a complete mess to your business. Also, the ability to customize these workflows are not infinite, leaving your staff having to implement multiple workarounds – all the while asking “Why am I wasting my time on this?”

In the event that your business implements changes to its workflows, these can be adopted by the CRM solution, ensuring that it is perfectly aligned with your business. Off-the-shelf systems won’t offer this level of customisation.

A custom CRM solution developed for your business can allow you and your staff to follow your own efficient and optimized processes without any hassles.

 

2. Automation

Automation refers to parts of the workflow that happen automatically. Emailing a salesperson as soon as a new lead is generated or creating and sending invoices at the click of a button are examples of automation in action.

Many CRMs come with built in automation tools and generally cater to what most customers want. However, this can be an issue if you are in the minority. What if the automation tool doesn’t line up with your workflows? Or your workflow changes?

With a customized solution, you can ensure that any automation is tailored to your business needs specifically. And if you require a change to your automation, then you are in complete control to make that change.

 

3. Simple Navigation

We all know the frustrating feeling of having to click through 8 different screens to finally extract the information you were after. And what if that information is required daily? Imagine the productivity wasted dealing with such an inefficient process. What a nightmare!

A custom built CRM provides you with an interface and user experience designed to match the exact requirements of your business. Is there data your staff access multiple times a day? This information can be displayed within easy reach.

This tailor made approach can be adapted to all parts of the user interface leaving you with a product that works the way YOU want it.

 

4. No Lock-In

Unfortunately, purchasing off-the-shelf solutions or paying for a CRM on a monthly basis locks you in. This means in most cases, you will not have access to the solution’s codebase.

The consequence of this being you will not be able to update the codebase as your business needs evolve. These include potential changes to items listed above such as workflows and processes but also integration with 3rd party software and services.

A custom CRM coded specifically for your business ensures that you have complete freedom to add or remove features, change the UI, update workflows whenever you want and integrate with 3rd party software and services.

 
We hope this article gives you some guidance on the key things to consider when looking for a CRM solution for your business.

Are Lack of Automated Processes Costing You Thousands of Dollars?

documents

Well if you or your employees are spending large amounts of time performing low-value repetitive tasks daily, the short answer might be… YES!

 

The signs are often very clear.

 

  • Do your manual tasks follow a simple pattern or formula?
  • Are you repeatedly performing work that is NOT contributing to the growth of your business?
  • Do you often find yourself engaging in tasks that are the same, day in and day out?
  • Are you manually collecting and processing data? Eg: Mortgage brokers spend a significant amount of their time simply processing applications as opposed to high value tasks such as advising clients and generating new business.
  • Do you get a niggling feeling that your primary responsibilities could easily be outsourced or automated?

 

If you found yourself nodding along and agreeing to most of these questions, there might be an opportunity for you and your business to save a great deal of money.

 

While not EVERY solution may come in the shape of software, we have found an increasing number of businesses can in fact greatly benefit from a simple software solution.

 

Is your business INEFFICIENT?

The best way to know where these inefficiencies exist is by going straight to the source.

Ask your employees:

  • How are they currently allocating their time?
  • How would they assign their tasks to the following 3 categories? High Value, Medium Value, Low Value

 

If you find large portions of their time are being spent on low or medium value tasks, is there scope to automate them?

 
This could be the first step in building a more lean and efficient business while giving your staff the chance to work on growing your business to the next level.

 

If you feel an Automated Software Solution could benefit your business, we would love to discuss how we could best help you.

Managing Off-Site Employees? You May Need An Enterprise Mobile Solution.

construction worker

The days of thick folders filled with paper forms, invoices and timesheets are well and truly behind us.

Amen to that!

However, if your business is still wasting large amounts of time in all the administration work of managing your offsite employees, this could be giving your competition the edge.

 

Why Do I Need An Enterprise Mobile Solution?

The reason businesses are fervently optimising their operations is because they are immediately experiencing the return on investment.

 

1. Cost Savings

Every minute an employee spends on processing job requests, filling out timesheets, assigning jobs to off-site workers and rummaging through thick folders to find job specifications is money flying out of your business.

A mobile solution can simplify these tasks to the click of a few buttons, saving your staff thousands of dollars in time – not to mention the headache of doing everything manually.

 

2. More Time To Generate Business!

With all the data related to off-site employees and jobs now being handled via software, you will now have more time to spend on servicing existing and finding new clients.

 

3. Improve Employee Efficiency

Research has shown that humans have a limited supply of willpower within a single day. If that’s the case, wouldn’t you prefer your staff to be working on the things that matter while their mind is fresh?

 

 

An Enterprise Solution in Action

We recently worked with a client in the construction industry who wanted to move away from a very manual driven administrative process for their business.

Their existing process involved:

  • Using files/folders to store client and job information.
  • Using physical timesheets.
  • Relaying job information to off-site employees via paper based forms.
  • Searching through files and folders to determine the status of a job.

Ultimately the process had a lot of administrative overhead which lead to frustration and hours of wasted time.

The client envisioned a system whereby they could enter any relevant client/job data on an online platform and have this information relayed to their off-site staff via a mobile app.

This allowed for real-time awareness for company employees as to what was happening with any job on any given day.

Improved efficiency was achieved by the elimination of physical timesheets, timely relaying of information and the significant reduction of the administrative burden.

 

If you feel an Enterprise Mobility Solution could benefit your business, we would love to discuss how we could best help you.

 

Got a great idea? Brilliant. Validate it!

Coming up with startup or business ideas is hard enough. Paul Graham of Y Combinator covers this topic quite well in his essay “How To Get Startup Ideas”. People generally try to think of an idea that could potentially solve a problem for a target industry and then build an app/product/service and try to sell it. This type of approach can prove to be problematic. Continue reading “Got a great idea? Brilliant. Validate it!”